Getting Involved - A Guide for Service Users
 
All public services have a duty to carry out and plan ongoing consultation with its service users or ‘customers’.
 
In Portsmouth, adult mental health services are commissioned from a number of service providers (for example, the council, the health service, local organisations etc), and we want to ensure that where possible, service users are fully involved in shaping these services.
 
We recognise that people who use services can be experts at identifying what is good and bad, and what can be improved.
 
We know getting you involved builds trust and confidence; makes services accountable for what they do and helps develop ownership and partnership.
 
It demonstrates that people’s views are listened to and valued; improves standards; generates new ideas and perspectives; and helps to develop the skills, confidence and the self esteem of service users and staff.
 
Who Should Be Involved and How Does It Happen
 
Everyone who is currently using adult mental health services or has done so in the past, can be involved.
 
Involvement can take place in lots of different ways –
 
how much and how often you get involved is up to you.
 
You might just want to give your views on a particular topic, or you might like to get involved in something more challenging, such as reviewing, planning or designing a service; formulating a policy; or getting involved in staff selection and training.
 
Why not come to one of our service user groups around the city? Or to our monthly forum? You can have your say, listen to others and get an update on what is happening.
 
Will I get support?
 
If you are involved in a project we have a dedicated service user involvement worker who will give you all the support you need.
 
The involvement worker is impartial and independent. They are part of the commissioning unit and do not work for any of the services.
 
The involvement worker provides training, advice and individual support. You can register to get regular updates and opportunities specific to your interests and skills.
 
We have an office base and IT equipment available for use when working on projects.
 
Will I get paid?
 
Most opportunities don’t attract payment, but reasonable expenses are provided where appropriate.
 
Why not contact us today?
 
Involvement is rewarding and inspiring. It will help to develop your confidence, skills and experience – and you could get a reference for the work you've done.
 
DOWNLOAD A COPY OF THE LEAFLET (PDF)
 
SEE ALSO:-
 
The Service User Involvement Charter
Roles For Service Users
Community Forums
Patient Forums
Events